Faq

The Enjoy Italia online shop is not open to private users. Registration and purchases on our platform are reserved exclusively for customers in possession of a valid VAT number.

If you wish, as soon as the goods are collected by the courier and shipped, we will send you an email with the tracking number.

Of course yes. However, it is necessary for you to report it to our sales department.

Sure. You can purchase online and collect personally or have the goods collected by your courier at our headquarters in Solofra, after communicating to the commercial department before making the payment.

No. Shipping costs are to be agreed upon prior cost estimate.

For shipments, Enjoy Italia has selected five trusted couriers Bartolini, Dpd, Sda, Ups and DHL. which guarantee rapid deliveries at low costs. Collection by yourself or by courier appointed by the customer is always available.

Enjoy Italia undertakes to deliver the Products to the Customer within 30 days of order confirmation, except in cases of force majeure or other expressly agreed upon between the parties in derogation of these conditions. The delivery time may vary in the event of unforeseen circumstances. Exceeding it does not give rise to cancellation of the order nor to the payment of penalties and/or compensation for damages and/or interest. In any case, deliveries may be suspended in the cases provided for in articles 16 (failed or late payment) and 17 (force majeure).

Absolutely yes. Our website is a b2b eCommerce on an HTTPS platform equipped with SSL security certification: a special data encryption system that protects the user and his online transactions by preventing them from being interpreted, read or decoded by malicious third parties . The security of the site is recognized by Google and certified with a green padlock visible at the top left of the navigation bar, next to the website URL.

Invoices issued by Enjoy Italia can be paid by bank transfer, PayPal, credit card or cash on delivery (only for Italy), unless otherwise agreed.

Absolutely not. There are no limits to your shopping but there is a minimum order threshold of €500.00.

Not necessarily. Do you particularly want an item that is not on our virtual shelf? Don't be discouraged and contact our operators immediately, we will try to satisfy your requests.

The price of the product indicated on the Website is always taxable and does not include additional and/or additional costs such as shipping costs, customs duties and/or other charges or costs which are always borne by the end buyer. The summary including all costs is generated and can be viewed in the final phase of the purchase or check out process. The prices indicated therein include VAT (if applicable) and any indirect taxes (if applicable). Prices do not include standard packaging and shipping costs which are estimated based on the method chosen for receiving the goods (shipping or collection from our warehouses). The customer must pay the seller the full amount as indicated in the order and in the order confirmation sent by the seller to the customer.

Go to the resellers area and click on "Forgot your password?". Enter your email address and we'll give you the information to reset it.

We use your data in full compliance with European legislation on the processing of personal data. For more information you can consult our

Your data is essential to create a complete tax record and carry out correct invoicing. For this reason we recommend that you fill out the registration form in all its parts, indicating exactly the required data.

Yes, certainly. Registration is simple and free and involves no purchase obligation. Simply fill out the registration form (https://www.enjoyitalia.it/en/become-a-reseller.html) and complete all the fields with the required data.

Registration on Enjoy Italia is the only condition for viewing the items on sale and making order requests. As a logged in user you can receive discount coupons, dedicated offers and updates on special events and promotional sales that we plan online or in our showrooms.