Faq

Shipments

How can I track my shipment?

If you wish, as soon as the goods are collected by the courier and shipped, we will send you an…
If you wish, as soon as the goods are collected by the courier and shipped, we will send you an email with the tracking number.

I have my own trusted carrier, can I use it?

Of course yes. However, it is necessary for you to report it to our sales department.
Of course yes. However, it is necessary for you to report it to our sales department.

Can I collect the goods personally?

Sure. You can purchase online and collect personally or have the goods collected by your courier at our headquarters in…
Sure. You can purchase online and collect personally or have the goods collected by your courier at our headquarters in Solofra, after communicating to the commercial department before making the payment.

Is the shipping cost included in the price?

No. Shipping costs are to be agreed upon prior cost estimate.
No. Shipping costs are to be agreed upon prior cost estimate.

Which carriers do you ship with?

For shipments, Enjoy Italia has selected five trusted couriers Bartolini, Dpd, Sda, Ups and DHL. which guarantee rapid deliveries at…
For shipments, Enjoy Italia has selected five trusted couriers Bartolini, Dpd, Sda, Ups and DHL. which guarantee rapid deliveries at low costs. Collection by yourself or by courier appointed by the customer is always available.

How long will it take for my order to be processed?

Enjoy Italia undertakes to deliver the Products to the Customer within 30 days of order confirmation, except in cases of…
Enjoy Italia undertakes to deliver the Products to the Customer within 30 days of order confirmation, except in cases of force majeure or other expressly agreed upon between the parties in derogation of these conditions. The delivery time may vary in the event of unforeseen circumstances. Exceeding it does not give rise to cancellation of the order nor to the payment of penalties and/or compensation for damages and/or interest. In any case, deliveries may be suspended in the cases provided for in articles 16 (failed or late payment) and 17 (force majeure).